r88 Frequently Asked Questions

r88 is open to Philippine residents who are 21 years of age or older. You will need a valid Philippine government-issued ID to complete identity verification. One account per person is allowed — duplicate accounts are not permitted and may result in account suspension.

Accepted government-issued IDs include the PhilSys National ID, Philippine passport, driver's license, SSS card, GSIS card, and the Unified Multi-Purpose ID (UMID). The ID must be current and clearly readable — expired or cropped IDs will not be accepted. You will also need to submit a selfie holding your ID with both your face and the ID text fully visible.

On the Login page, look for the "Forgot your password?" option. You will be guided through a recovery process using your registered email address or Philippine mobile number. An OTP or reset link will be sent to confirm your identity before you can set a new password. Make sure you have access to your registered contact details before starting the recovery process.

Yes. Account contact details can be updated from within your account settings once you are logged in. Changing your mobile number or email will trigger an OTP verification step to confirm the update is authorised. Keep your contact details current — they are used for OTP login, withdrawal confirmations, and account recovery.

All transactions on r88 are in Philippine Peso (PHP / ₱). Your account balance, deposit amounts, winnings, and withdrawal requests are all displayed and processed in PHP. There is no need to deal with currency conversion.

r88 supports Philippine online and mobile banking, local bank transfers, and e-wallets such as GCash and Maya. Available payment options are displayed in your account's deposit section after you log in. Please note that credit cards and cryptocurrency are not accepted as payment methods for deposits or wagering on r88.

Most deposits via e-wallets and online banking are credited to your r88 account quickly after your bank or e-wallet provider confirms the transaction. Processing times can vary depending on the payment method and your bank. If your deposit has not reflected after a reasonable wait, check your bank transaction history first to confirm the transfer was completed on your end before reaching out to support.

Log in to your r88 account and go to the withdrawal section. Enter the amount you want to withdraw and select your preferred method — bank transfer or e-wallet. Your KYC must be fully verified before your first withdrawal can be processed. An OTP will be sent to your registered Philippine mobile number to authorise the request. Withdrawal processing times depend on the method chosen and are subject to standard review procedures.

Common reasons include incomplete KYC verification, an unverified mobile number, account details that do not match your ID, or a pending account review. Make sure your identity verification is complete and your registered bank or e-wallet details are accurate. If the issue persists after checking these points, contact r88 support with your transaction reference number.

r88 offers a wide range of options across multiple categories. Sports betting covers basketball (PBA and NBA), boxing, volleyball, football, and esports. The live casino section has baccarat, roulette, blackjack, and game shows with real dealers. You can also play slots, fish shooting games, eBingo, and access additional game types through the Bet section. All categories are available from your account once you are logged in.

Yes. r88 is accessible through the mobile browser on any Android or iOS device without any additional downloads required. For a more dedicated experience, you can also get the r88 app from the Download page. The app and the browser version use the same account, so your balance and history are always in sync.

The r88 VIP programme rewards players based on their activity on the platform. As you play, your VIP level progresses and unlocks additional benefits. The specific tiers, benefits, and how activity is counted are detailed on the VIP page. There is no separate sign-up required — your account automatically participates as you play.

r88 offers various promotional activities for its players. The availability and terms of active promotions — including any bonus amounts, qualifying conditions, and validity periods — are shown within your account once you are logged in. We do not publish specific bonus figures or wagering requirements here as these details change over time. Always check your account for the current active offers.

Yes. The Sports section on r88 includes live in-play betting on ongoing matches and games. You can place bets while a PBA game, international football match, boxing bout, or esports event is in progress, with odds that update in real time. Live markets are available across multiple sports popular with Filipino players.

r88 uses SSL encryption on all login sessions and data transfers. Your personal and financial information is handled in line with the platform's Privacy Policy. Sensitive actions such as withdrawals and contact detail changes require OTP confirmation sent to your registered Philippine mobile number. Sessions also time out automatically after a period of inactivity to reduce risk on shared devices.

Change your password immediately via the account settings or the login recovery flow. Then update your registered mobile number if you think it may also be compromised. Contact r88 support right away with details of what you noticed — include timestamps if you can. Do not share your password or OTP with anyone, including people claiming to be r88 staff. r88 staff will never ask for your password or OTP directly.

Accounts are temporarily locked after a number of consecutive failed login attempts as a security measure. The lock is lifted after a short waiting period. If the lock continues or you are unable to recover access using the standard login recovery process, contact r88 support. Self-exclusion or account limits you set under Responsible Gaming can also affect access — these are intentional restrictions you have placed on your own account.

r88 provides a range of tools to help you manage your gaming activity. These include deposit limits, session time reminders, and self-exclusion options. You can set or adjust these from within your account. Visit the Responsible Gaming page for a full overview of available tools and guidance on using them. Setting limits before you start playing is a good habit — not a sign of a problem.

Yes. If you need to take a break from gaming, you can request a temporary account suspension or a longer self-exclusion period through the Responsible Gaming tools in your account or by contacting r88 support. During a self-exclusion period, you will not be able to log in or wager. r88 takes these requests seriously and processes them promptly. You are encouraged to use these tools whenever gaming is no longer feeling like fun.

No. Online gaming and sports betting involve real financial risk and outcomes are never guaranteed. Treat gaming as entertainment, not a source of income. Set a budget you are comfortable losing before you start, and stick to it. If you find yourself chasing losses or spending more than you planned, take a break and use the responsible gaming tools available in your account. r88 is for players who are 21 years old and above.